The research found that 96% of broadcasters feel there is a demand from customers for more personalised services.
Four-fifths (80%) of broadcasters are considering implementing ads tailored to the consumer but are increasingly falling behind streaming services due to hesitance around adopting cloud technologies, according to research carried out on behalf of ATEME, the video delivery solutions provider for broadcast, cable, DTH, IPTV and OTT.
The survey of those in middle management positions or above within the realms of TV and broadcast also found that 96% of broadcasters feel there is a demand from customers for more personalised services.
As over a third (34%) of broadcasters currently generate revenue through adverts, offering personalised adverts could help them increase this revenue. Consequently, over a quarter (26%) are currently looking into how to offer these services to customers.
Commenting on the figures, Remi Beaudouin, Chief Strategy Officer, ATEME, said: “Our research found that more than half (58%) of broadcasters are investing up to 20% of their budget in trialing new customer content or services as they prioritise personalisation to offer customers enhanced viewing experiences. By using technology and the data available to them to tap into this trend, traditional broadcasters will be able to create a tailor-made viewing experience and new revenue streams.”
Around 66% broadcasters say they would consider moving to cloud, while 28% have already done so, in a move that would allow them to store their content catalogue more effectively and add more personalised services, as is the case with streaming platforms.
The speed of cloud will also allow broadcasters to innovate faster, using virtual broadcasting to create new one-off channels in a matter of hours to capitalise on events and develop offerings to appeal to more niche audiences.
This technology is currently being used by almost two-thirds (60%) of broadcasters, while of the broadcasters not currently doing virtual broadcasting, 70% said they will do so within a year.
However, despite the use of cloud becoming more commonplace in broadcasting, 44% cited a perceived lack of control over their content as their biggest concern about this development.
Remi Beaudouin added: “Cloud has been surrounded by many misconceptions over the years which have deterred broadcasters from adopting it. However, as broadcasters get to grips with the potential impact of cloud on their business and the services, they are able to offer, we are seeing its adoption increase. Moving to the cloud will allow broadcasters to adopt new technologies and make more effective use of their data so that they can begin to offer the level of personalisation more often associated with streaming platforms and their algorithms.”
