A new customer-centric approach will bring together thought leaders from across the Media & Entertainment industry to provide new insight around collaboration, innovation and digital transformation.
Grass Valley has launched a new series of events designed to enhance customer satisfaction, foster closer collaboration with partners, and drive mutual success in today’s rapidly evolving media and entertainment landscape.
Speaking about the new initiative, Louis Hernandez Jr., CEO at Grass Valley, said: “Grass Valley’s new customer-centric approach reflects the company’s commitment to collaboration, innovation, and digital transformation. By working closely with our customers and industry partners, Grass Valley delivers solutions that meet the evolving needs of the media and entertainment industry.
With more than 60 years of industry expertise, Grass Valley understands the importance of strong relationships with its customers and partners. As technology continues to evolve, Grass Valley recognises the need to adapt and proactively engage with its customers and partners to better understand their changing needs and requirements. These strategic initiatives will further cement the company’s commitment to delivering exceptional customer service and driving collaborative partnerships.”
Tim Banks, CRO at Grass Valley, added: “We, at Grass Valley, feel a strong sense of opportunity as well as the responsibility to lead the industry through this next phase of transformation. But, GV cannot do this alone – and, we see strength in collaboration with our lead clients, advisors, alliances and partners. We are truly better together.”
As part of these initiatives, Grass Valley will be focusing on several key areas including GV Forum, GVx Customer Council, GV Alliance, and GVOne.
Grass Valley kicked off the event series at NAB Show 2023 this year, with the GV Forum held on April 15. The GV Forum is a thought-leadership platform bringing together Grass Valley experts with customers, Alliance and Channel Partners, to discuss and present on stage industry topics that support the digital transformation of media and entertainment.
Grass Valley has announced the expansion of GVx, the company’s invitation-only thought leadership council, made up of senior executives from across some of the largest and most influential media and entertainment groups. It was established to ensure that market trends, insights and requirements are incorporated into Grass Valley’s strategy and product development in a systematic way. The company engages with the community to identify the key challenges the industry is collectively facing and collaborates to define and deliver the best solutions. GVx helps to steer the product development direction and informs the company’s strategic vision and technology strategy. Del Parks, President of Technology at Sinclair Broadcast Group, continues in his advisory role as Chairman of the GVx Council.
As part of the more open collaborative ecosystem that GV is developing, many members of the GV Alliance will be demonstrating their integrated solutions at the Grass Valley booth. The GV Alliance initiative is a rapidly expanding, open digital community committed to developing an integrated ecosystem delivering standardised, pre-validated workflows for the industry. Grass Valley clients can streamline their operations by adopting the common platform approach and an expanding array of GV and alliance partner applications across contribution, distribution, intercom, graphics, audio mixing, etc.
GVOne offers an enhanced client engagement model designed to support customers deliver on complex technology transformation initiatives and onboarding onto the AMPP platform. It is a new lens for GV to view their business, focusing on key clients, streamlining their operational interfaces and improving the quality of service.
With GVOne, enterprise customers will now have access to an assigned cross-functional squad intimately familiar with their facility, supporting them through every step of the customer journey, from Pre-Sales Design, Project delivery and through in-life support.
Jim Kirkland, SVP of Delivery and Support at Grass Valley, said: “This intimate knowledge of our customers’ operations will facilitate faster response times. Our goal is to provide a consistent, high-quality experience to our most valued customers. If a customer needs support from any part of our business, they will be able to contact their GVOne assigned Squad members. This is how we’re supporting a more customer-centric approach moving forward.”
