The expansion aligns with the company's plans to focus on a more customer-centric approach along with developing stronger client and vendor partnerships.
Riedel Communications has announced the creation of a new customer success team that will be helmed by Lucy O’Brien as customer success director. The move aligns with the company’s planned continued growth in Europe, the Middle East, and Asia. O’Brien is a seasoned broadcast engineer with more than 20 years of industry experience. She will report to Riedel Communications Executive Director, Customer Success, Craig Thompson.
O’Brien got her start at leading U.K.-based media group BSkyB (later Sky), where she worked in roles including technical director of Sky Sports News and Interactive and engineering project manager. Most recently, she served as group CTO at the European Media Group (EMG), a global provider of broadcast services and media solutions for live sports, entertainment, and events, where she was responsible for leading the development of the company’s Europe-wide CTOs.
Speaking on the appointment, Thompson said: “Lucy joins Riedel at a pivotal time in our journey to provide our clients with a customer-centric approach under the newly created customer success team. She has an impressive history working with major broadcasters and operators over the past two decades and is a natural fit within our organisation. I look forward to working with Lucy as we continue to expand the team and pursue our goal of providing world-class customer satisfaction. Her experience in developing client and vendor partnerships, as well as strategically providing solutions to complex technical challenges, will be essential to Riedel’s ongoing growth.”