A three-month extended warranty will be provided as an introductory offer on products registered on the Smart Care App or online.
Panasonic has announced the availability of its Smart Care App – a digital platform for service and warranty support in Saudi Arabia.
Panasonic has eliminated the need for keeping physical invoice copies and warranty cards with the Smart Care App, making it easier for customers to track warranties of multiple products and book services.
Furthermore, those signing up in the introductory period will get an additional three-month warranty on the products registered on the Panasonic Smart Care App or online. The app was launched on May 20, 2022, during the Customer Service Strategy Conference by Panasonic Marketing Middle East and Africa, Customer Service Division, Dubai in presence of Modern Electronics Company (MEC) and Ahmed Abdulwahed Abdullah Anam and Partners Trading (AAW). The app allows customers, dealers, and service centres to communicate all service-related matters and claim warranty seamlessly.
The user-friendly app is compatible with Android and iOS devices. It can be downloaded free from the app/play store by searching Panasonic Smart Care. On registering a product online, customers will get paperless warranty support, a first in the region.
The prominent features of the app will allow customers to know product warranty status, request and track services, find the nearest service centres, use smart assistance, and get timely reminders and alerts for warranty expiry extended warranty.
Speaking about the app, Hiroyuki Shibutani, Managing Director of PMMAF, said: “We, at Panasonic, believe that service is the key differentiator bringing a brand closer to customers and it inspires customer loyalty for any brand. A brand focused on treasuring long relationships and quality of service; we are excited to enter a digital future with our customers in KSA with the launch of the Smart Care App. We are sure this will also make it easier for all our partners to access service and support information at their fingertips and help serve our customers better.
“We want to make it easier for customers to avail of services from the safety of their homes and enable our partners to communicate seamlessly to provide the fastest service. We will follow the global CS direction by continuing to offer excellence to our valued customers through 5-star star care service.”
Anthony Peter – Director, Customer Service Division (CSD) PMMAF, added: “The launch of the Smart Care App in the kingdom further reiterates Panasonic’s focus on providing a better life and convenience for its consumers. Our service app completely digitizes service requests and the warranty claim system by integrating all service-related activities between customers, retail partners and service centres. With Smart Care App, we aim to productively engage with dealers, retailers and service partners,”
