The agreement between du and UIB will integrate UIBs Artificial Intelligence (AI) messaging capabilities in dus network, allowing users to benefit from UIBs UnificationEngine, an AI-powered Internet of Things (IoT) messaging platform. Customers will not only be able to communicate with dus customer care and services but can eventually also control the devices in their […]
The agreement between du and UIB will integrate UIBs Artificial Intelligence (AI) messaging capabilities in dus network, allowing users to benefit from UIBs UnificationEngine, an AI-powered Internet of Things (IoT) messaging platform. Customers will not only be able to communicate with dus customer care and services but can eventually also control the devices in their smart homes and offices, the company claims, via simple text and/or voice messaging on the channels of their choice including WhatsApp, Facebook Messenger, Skype, WeChat, and many others.
Samer Geissah, Vice President, Innovation at du said: Our association with the Dubai Future Accelerators gives us the agility to bring innovative solutions to our customers today. In line with the recent UAE Artificial Intelligence strategy made by His Highness Shaikh Mohammad Bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, we are already able to support our government in its Vision for 2021 and beyond.
UIBs ability to enable communications with customers in natural language text and voice messaging will provide a way for users to access all of their IoT devices. The service will reportedly have significant applications and benefits for dus enterprise customers who will be able to control their smart industries, smart manufacturing equipment, and their smart offices via a single contact in their smartphones.
Another feature of this technology will be the option for customers to avail various offers based on their location/time or on demand by chatting with du. The service will be available in English and Arabic with the option of adding more languages in the future.
UIB was recently selected to participate in Dubai Future Accelerators third cohort, where it is working directly with du and alongside other government bodies. The partnership brings the IoT messaging technology to the region.
Geissah added: We are excited to be the first ones to introduce this revolutionary technology in the UAE which will help both our individual and enterprise customers. Our vision is to allow customers to ask us anything through their preferred way of communications such as WhatsApp, and together with UIB, it will become a reality for our users to communicate with us and also control their smart devices via simple messaging in their preferred platform and language.
Using AI with Machine Learning (ML) and Natural Language Processing (NLP), UIB will be developing a dedicated assistant for dus customers that will cater to all their needs. The choice of channel and language, whether text or voice, along with no need for a separate app will reportedly save time, increase loyalty, and most importantly, build conversational relationships with dus customers.
Commenting on the collaboration, UIB CEO Toby Ruckert added: We are very happy to be working with du, one of the worlds most innovative and customer-oriented consumer and business brands. We will be working very hard to ensure dus customers are able to enjoy easy access to all of their services and devices without the need for separate apps, calls, or web services. Our focus is to enable dus customers to chat with du as easily as they chat with their friends, on their favourite social media, messaging, and chat platforms.