NSGs solution for Thai leverages satellites in multiple orbits to significantly enhance in-flight internet speed and latency, ensuring a seamless passenger experience.
Satellite services provider Neo Space Group (NSG), a PIF-owned company, has been selected by Thai Airways International to provide in-flight connectivity (IFC) solutions for its fleet. This collaboration will enable Thai Airways to offer its passengers a fully personalised and seamless in-flight experience. By working with NSG, the carrier is setting a new standard in passenger experience, equipping its fleet with cutting-edge IFC technology.
NSGs IFC solution Skywaves will be activated on Thai Airways’ future A321NX aircraft and existing B777 fleet, utilising Airbus HBCplus and Safrans AeroConnect terminals, respectively. It will provide passengers with internet speeds of up to 200Mbps, delivering best-in-class complimentary Wi-Fi streaming to premium class passengers and Royal Orchid Plus (ROP) members. This investment in enhancing the passenger experience is part of Thais broader strategy to emerge stronger following recent challenges, with a renewed focus on service excellence and digital innovation, all while maintaining its signature hospitality.
A key factor driving this selection is NSGs integration of the SES Open Orbits network, which upon receipt of regulatory authorisations, will provide multi-orbit coverage across all of Thais routes. This will ensure consistent, high-speed connectivity regardless of the flights location, giving passengers uninterrupted access to their digital services.
Commenting on the agreement, Wirush Theparak, Head of Customer Experience and Product, said: Thai Airways International is committed to delivering an elevated guest experience. Our partnership with NSG allows us to vastly improve our in-flight connectivity and offer our passengers new levels of convenience, entertainment, and comfort. This initiative marks a significant step in our journey to redefine passenger expectations.
Being selected by Thai Airways International highlights the strength and versatility of NSGs multi-orbit connectivity solutions,” said Martijn Blanken, CEO of NSG. “We are excited to support Thai Airways in elevating the passenger experience with reliable, high-speed internet. This collaboration marks not only the airlines resurgence but also its forward-thinking vision, and we are proud to play a role in shaping its future.
The partnership further highlights the airlines commitment to innovation and growth. NSGs tailored connectivity solutions and unparalleled digital services will play a critical role in this transformation, setting the airline apart in the highly competitive aviation industry. NSGs solution for Thai leverages satellites in multiple orbits to significantly enhance in-flight internet speed and latency, ensuring a seamless passenger experience.
Additionally, NSG is collaborating with Airbus HBC+, Safran, Eclipse, and others to provide multiple hardware options for fleet integration, ensuring seamless deployment of IFC across airlines. Its fully integrated IFC solution, Skywaves, developed in collaboration with Display Interactive, leverages multi-orbit connectivity and, subject to obtaining regulatory authorisations, will deliver an innovative, seamless digital experience for passengers. Skywaves integrates with the SES Open Orbits network, to provide a fully interoperable multi-orbit Ka-band platform that supports an open architecture network where traffic can be intelligently steered across the satellites of multiple parties for a seamless connected airline passenger experience.
This partnership is in line with Saudi Arabias Vision 2030, further cementing NSGs position as a key player in the global satellite services industry, while supporting the advancement of the regions aviation sector through cutting-edge technology.