Zain aims to provide its customers with an enhanced omnichannel experience, enabling its evolution into a new generation of service providers.
Zain Bahrain has chosen Tecnotree, a global provider of Digital Business Support Systems (BSS), for its Digital BSS transformation.
Tecnotree’s partnership with Zain is intended to firm up the company’s focus on delivering a better customer experience while improving time-to-market. Through a multi-speed digital architecture, the project will transform Zain’s BSS infrastructure into an open ecosystem capable of supporting Zain’s vision.
Commenting on the partnership, Ali Al-Yaham, Director, Technology at Zain Bahrain said: “Choosing Tecnotree as a strategic partner for transforming our legacy BSS infrastructure is a significant milestone in our vision of building a digital future. Innovation is in the DNA of Zain, and Tecnotree’s Finnish innovation will form the cornerstone of our digital transformation journey. This is going to empower our customers with enhanced digital experiences, and will enable us to become more agile, efficient and customer-centric in this rapidly evolving telecom market.”
This multi-year engagement between Zain Bahrain and Tecnotree covers the entire journey of deployment and the management of the Digital BSS 5.0 products, which includes commissioning, integration as well as support.
Tecnotree will deploy its 5G-ready Digital BSS Suite 5 which recently earned Platinum Badge from TM Forum for Open API Conformance and was recognised in Gartner’s Market-Guide for Revenue Management & Monetization. With industry-recognised products from the Tecnotree’s BSS stack such as Customer Lifecycle Manager, Catalog Manager, Convergent Billing System, as well as Tecnotree Surge Digital Accelerator Platform, Zain will provide its customers with superior omnichannel experience while enabling new business models to drive evolution into a new-age service provider.
Padma Ravichander, CEO of Tecnotree, added: “We are excited about our award-winning Digital BSS Suite being selected by Zain to support their digital transformation journey and are confident that this strategic partnership will enable an enhanced value proposition for their customers. We look forward to using our market-proven framework, products, and experiences to fuel Zain’s goal of becoming a trendsetter in the digital revolution and provide a world-class customer experience.”