Analog Way, a leading designer and manufacturer of innovative image converters and presentation switchers, has appointed Jérôme Tancray as new global customer service and after sales support director. Based next to Paris in France, where Analog Way’s headquarters are located, Jérôme Tancray will develop customer service and will take charge of Analog Way’s worldwide technical support […]
Analog Way, a leading designer and manufacturer of innovative image converters and presentation switchers, has appointed Jérôme Tancray as new global customer service and after sales support director. Based next to Paris in France, where Analog Way’s headquarters are located, Jérôme Tancray will develop customer service and will take charge of Analog Way’s worldwide technical support divisions.
Prior to joining Analog Way, Jérôme worked in the medical instrumentation sector where he gained extensive experience in customer service. His position involved varied tasks, from on field technical support, to the development and implementation of training programmes and service offers.
Taking lead of Analog Ways technical support divisions, Jérômes mission will include the introduction of new tools and value added services to improve both pre-sales and after-sales service provided to Analog Ways customers.
Jérôme Tancray says, “My mission at Analog Way is to take customer service to the next level with the intention of being more pro-active and closer to our customers requirements.”
Talking about the appointment of Jérôme Tancray, Adrien Corso, Analog Way’s CEO, says: “We are thrilled to welcome Jérôme. His expertise in BtoB customer support management will be instrumental in the development of improved customer service for Analog Way’s customers and partners worldwide.”
